Case Study: Casey’s Automotive achieves growth and efficiency with Tekmetric

Casey’s Automotive Grew with the Power of Support

Casey's Automotive, an auto repair business in Virginia, faced challenges with an outdated shop management system that hindered customer communication and internal efficiency. Their legacy software did not integrate well, particularly the courtesy inspection and estimate functions, which slowed down service writers and created a poor experience for customers who only saw dollar amounts instead of full repair explanations. Owner Bryan Jewett sought a modern, cloud-based solution to better support his team and clients, leading him to the vendor Tekmetric.

By implementing Tekmetric's shop management system, the business gained a platform with a separate courtesy inspection function, which allowed customers to fully understand necessary repairs before discussing costs. The vendor Tekmetric provided immediate support and a reliable system that eliminated crashes. The results were significant: the speed for writing estimates doubled, customer satisfaction increased due to the transparent process, and the shop gained the operational visibility needed to confidently plan for opening a third location.

Casey’s Automotive

Bryan Jewett

Casey’s Automotive