Case Study: Global Shop Solutions achieves faster, more reliable label printing with TEKLYNX CODESOFT and SENTINEL

TEKLYNX Answers Global Shop Solutions’ Call of Improved Customer Service, Speed and Reliability with CODESOFT and SENTINEL

Global Shop Solutions, an ERP software provider serving manufacturers worldwide, needed a more reliable barcode labeling partner after its previous solution fell short on customer service, responsiveness, speed, and print accuracy. Customers were frustrated by label issues, and the company needed a system that could better support its reputation for trust and customer intimacy. TEKLYNX’ CODESOFT and SENTINEL were evaluated as a replacement for their prior BarTender-based setup.

TEKLYNX implemented an enterprise label management solution integrated with Global Shop Solutions’ ERP environment, along with training, support, and a software maintenance agreement to ease the transition. The result was improved customer satisfaction, a 15% increase in printing speed, 99% label accuracy, and higher reliability, with Global Shop Solutions giving TEKLYNX its top reliability score and making it its exclusive labeling partner. The partnership also helped TEKLYNX grow sales revenue from Global Shop Solutions by 750%.

Global Shop Solutions

Adam Grabowski

Director of Marketing