Case Study: Freelin-Wade cuts labeling errors and customer returns with TEKLYNX CENTRAL from TEKLYNX

Freelin-Wade solves major business process challenges with new enterprise labeling solution

Freelin-Wade, one of North America’s largest independent manufacturers of plastic tubing, needed a better way to manage labeling across more than 4,000 stock items and custom products. Its existing system was confusing for users, hard to maintain across 15 label stations, and lacked integration with its Sage ERP MAS 500 environment, leading to frequent misprints, customer returns, and heavy IT overhead. TEKLYNX was brought in to replace the legacy approach with TEKLYNX CENTRAL.

TEKLYNX CENTRAL gave Freelin-Wade a browser-based, centralized labeling system with label previews, workstation-specific access, and SQL-based management that simplified deployment and disaster recovery. With TEKLYNX, the company cut labeling errors by 50%, reduced daily label waste from about 20% to less than 1%, and lowered costly customer returns by 50%, while also speeding up installation, upgrades, and label creation across departments.

Freelin-Wade

Calvin Hansen

IT Manager