Case Study: Jabil achieves a 75% reduction in tickets with TekLink managed support

Streamlining Global BI Support Operations at Jabil

Jabil, a global manufacturing services and solutions provider operating in more than 100 locations across 30 countries, needed a support framework that could keep up with fast-changing BI demands while improving on-time data availability for global reporting. TekLink was brought in to support its SAP-based sales and purchase analytics environment, including SAP BW on HANA and BI tools such as Power BI and Tableau.

TekLink implemented a flexible managed services model with onsite and offshore resources and 24x7 SLA-driven support to handle incidents, service requests, and ongoing enhancements without disrupting operations. The engagement also focused on performance improvements and data-load optimization, leading to a 75% reduction in tickets/incidents within six months, a 95% reduction in data load issues after 12 months, and more than 1 TB reduction in production system size.

Jabil

Patrick Bachmann

IT Architect