Case Study: Global Access Solutions and Product Services Company achieves 90%+ SLA for SAP user access requests with TekLink SAP Security Support

SAP Security Support across multiple business systems

TekLink worked with Global Access Solutions and Product Services Company, a global leader in access solutions and products, to improve SAP security support across multiple business systems. The company needed to meet business-driven SLAs for user access requests while also maintaining compliance with segregation of duties requirements and audit expectations.

TekLink implemented and supported SAP Security across ECC, BW, BPC, APO, SNC, Solution Manager, IBP, TM, MII, and Fiori, along with non-SAP security in SCI and PKMS. TekLink also handled analytics authorization, BPC security maintenance, SoD mitigation and remediation, troubleshooting, and ongoing monitoring. As a result, the environment now supports 300-500 user access requests with 90%+ SLA performance, complies with internal and external audits, and aligns IT processes more closely with business needs.