Case Study: a global chemical and ingredients distributor achieves efficient SAP application support with TekLink

Efficient and seamless Application Management Services (AMS) Support for SAP Solutions

TekLink worked with a global chemical and ingredients distributor in the manufacturing and logistics sector that needed experienced domain experts to supplement its technical team and support a complex SAP environment. The customer relied on SAP ECC, Business Warehouse, Data Services, Master Data Management, Business Objects, and Business Planning and Consolidations, and needed help maintaining service quality while freeing internal staff for higher-value work.

TekLink provided application management services with collaboration and knowledge transfer, onsite and offshore support, and a 20x5 operating model for BW, DS, MDM, BO, and BPC. The shared support approach helped the customer achieve predictable IT costs, improve internal knowledge, consistently meet service levels, and reduce user tickets by 300%, while TekLink enabled more efficient routine application maintenance.