Case Study: Sir Walter Chevrolet boosts profitability and streamlines operations with Tekion

Sir Walter Chevrolet Streamlines Operations and Boosts Profitability with Tekion Platform

Sir Walter Chevrolet, a North Carolina dealership, was struggling with a patchwork of disconnected systems, using Dealertrack for DMS, VinSolutions for CRM, and Xtime for service. The fragmented setup created inefficiencies, data silos, and cumbersome workflows, making it harder to collaborate and deliver a smooth customer experience. Tekion’s all-in-one Automotive Retail Cloud was chosen to unify operations.

With Tekion, Sir Walter Chevrolet consolidated sales, service, and parts into one cloud-native platform, eliminating more than 10 third-party integrations and reducing manual work. The dealership reported its best sales month in seven years, improved reconditioning time from 10+ days to 5.8 days, increased hours per RO from 1.2–1.3 to 2.0–2.1, and boosted backend PVR by $300–$400 per vehicle. Tekion also helped drive stronger customer satisfaction, including top 2% national CSI rankings.

Sir Walter Chevrolet

Mike Carlson

General Manager