Case Study: McDonald Automotive Group achieves resilience and higher CSI with Tekion

McDonald Automotive's Shift to Tekion A Story of Resilience and Modernization

McDonald Automotive Group turned to Tekion after the CDK Global outage highlighted the risks of relying on legacy dealership systems. By adopting Tekion’s secure, cloud-native dealer management platform, the group aimed to protect operations, improve efficiency, and give staff a more modern, unified toolset.

Tekion implemented an integrated DMS that combined CRM, reporting, sales, and service workflows in one platform, helping McDonald Automotive Group stay fully operational during the outage while streamlining day-to-day work. The impact was significant: CSI scores rose from 93–94% to 98–99%, teams gained real-time visibility into performance metrics, and employees reported faster, smoother customer service with far less training and friction.

McDonald Automotive Group

Whitney Hincks

Director of Marketing