Case Study: a major marketing firm rapidly enables a virtual call center with Tehama

a major marketing firm onboarded call center agents in minutes with Tehama

a major marketing firm faced the challenge of rapidly enabling its globally distributed call center staff to work from home while maintaining strict security, compliance, and service standards for a major client launch. Their existing Citrix environment did not support remote work, and traditional solutions like shipping laptops or setting up a large-scale VPN were deemed uneconomical, insecure, and too slow.

Tehama provisioned secure, SOC 2 Type II compliant virtual desktops, onboarding a large number of agents across the region within minutes with no capital expenditure required. The solution allowed the firm to uphold all agreed-upon standards for a successful product launch. Results included optimized real estate and hardware costs and the new ability to easily and securely access a global remote workforce through a bring-your-own-device policy.