Case Study: a large academic health system service provider accelerates cash and boosts guest pay with Tegria’s Epic Single Billing Office implementation

Transition to Single Billing Office Accelerates Cash, Increases Guest Pay by 250%

The customer, a large academic health system service provider in the Southeast, faced the challenge of making patient bills easier to understand and accelerating cash flow. They needed to consolidate their separate hospital and physician billing offices, each with its own structure, by implementing Epic’s Single Billing Office (SBO) module, and they wanted to do it faster than a similar organization had. They engaged vendor Tegria to help them achieve this complex unification.

Tegria conducted an extensive review of the people, processes, and technology, then developed a roadmap and tailored solutions for the conversion. Over an 11-month engagement, Tegria's implementation, training, and stabilization support led to significant results, including a $13.6 million cash acceleration, a 250% increase in MyChart guest pay collections, and a 50% decrease in bad debt vendors.