Case Study: Novant Health saves time on claims statusing with Tegria

Saving Time on Claims Statusing

novant health, a regional nonprofit health system, wanted to streamline its claims statusing process to reduce time spent on unnecessary manual follow-up work for claims awaiting payer responses. They partnered with Tegria for its expertise in claims statusing optimization and workflow redesign to tackle this challenge.

Tegria's solution involved analyzing work queues and developing new routing logic to automatically defer claims that did not require immediate action. This approach, which integrated claims status information into the clearinghouse, saved novant health 388.5 hours per week, resulting in $727,200 in annual operating cost savings and a significant boost in operational efficiency.

Novant Health

Sandra Jones

Sr. Director