Case Study: CHRISTUS Health achieves a stronger future-state revenue cycle with Tegria

Revenue Cycle Blueprint Elevates Future-State Operations

The nonprofit health system CHRISTUS Health faced the challenge of designing a new, top-performing revenue cycle organization in preparation for an upcoming EHR conversion. They engaged the vendor Tegria to help them create a blueprint that would improve the patient financial experience, standardize systemwide operations, and achieve long-term sustainable excellence.

Working with CHRISTUS leadership, Tegria developed a comprehensive revenue cycle blueprint featuring over 75 best practice recommendations. The solution provided a long-term vision for optimized operations and included actionable guidance for quick wins. Tegria delivered a robust framework that established consolidation and standardization, a new governance structure, workqueue optimization, and reporting improvements to enhance revenue capture and cash flow.

CHRISTUS Health

Ryan Thompson

Senior Vice President of Finance