Case Study: Harlan County Health System reduces A/R and boosts cash with Tegria’s outsourced business office

Outsourced Business Office Transforms Accounts Receivable, Increases Cash

Harlan County Health System, a nonprofit critical access hospital, was struggling with a high accounts receivable (A/R) and inefficient workflows in its MEDITECH EHR. Their challenge was to optimize their revenue cycle and significantly decrease A/R days, leading them to partner with Tegria for a fully outsourced business office solution.

Tegria implemented a comprehensive outsourced business office that managed billing, denial management, and payment processing. The vendor's team used its deep MEDITECH expertise to identify and resolve system issues causing denials. This partnership resulted in a dramatic financial improvement: days in A/R decreased by over 60%, payments increased by 34%, and A/R aged over 90 days was reduced to just 1.41%, far below the industry average.

Harlan County Health System

Stacy Neubauer

Chief Executive Officer