Case Study: a large academic health system servicer provider boosts revenue cycle efficiency with Tegria

Optimizing After Go-Live Increases Efficiency, Reduces Denials

Tegria was engaged by a large academic health system servicer provider in the southwestern U.S. that had recently implemented a new Epic EHR system. The customer's challenge was to optimize the new electronic health record to increase operational efficiency by updating and automating revenue cycle processes to reduce denials and rejections.

Tegria implemented a multi-sprint optimization solution that automated manual workflows and reconfigured system settings to best practices. This approach yielded significant results for the customer, including a 321% increase in auto-accepted secondary claims, the prevention of over 1,000 denials, and the capture of $1.06 million through correct record routing. Tegria's work directly increased efficiency and reduced financial losses for the health system.