Case Study: Bryan Health increases EHR training efficiency with Tegria

New EHR Training and Support Model Increases Efficiency

Bryan Health, a nonprofit healthcare organization, faced the challenge of creating a sustainable and efficient EHR training and support model with reduced resources following a large-scale Epic implementation. To address trainer turnover and a high patient census, they engaged Tegria for its expertise in training model redesign, eLearning, and dashboard optimization.

Tegria provided a comprehensive solution that included mentoring new team members, rebuilding the Master Training Environment, and optimizing training materials. The results were significant, as Tegria helped reduce curriculum time from 68 hours to 12, replaced 30 quick start guides with five, and created microlearning videos. This established a firm training foundation for Bryan Health to handle future upgrades more effectively.

Bryan Health