Case Study: UC Davis Health improves patient access and physician experience with Tegria

Improving Patient Access, Physician Experiences at UC Davis Health

UC Davis Health, a nonprofit academic health system, sought to simplify the complex patient access experience and standardize inconsistent workflows across its many distributed clinics. To address this challenge, they partnered with vendor Tegria to develop and implement a comprehensive Patient Contact Center (PCC).

Tegria provided expertise in patient access center development, workflow optimization, and technology integration. The solution involved selecting a new telephony platform, optimizing the existing Epic EHR, and embedding services like nurse triage and financial clearance into the centralized center. As a result, Tegria helped UC Davis Health reduce appointment scheduling time by more than 50% and cut patient wait times to see providers by over seven days, demonstrating a significant return on investment.

UC Davis Health

Michael Condrin

Chief Operating Officer, Ambulatory Care