Case Study: Lee Health improves patient access and reduces scheduling wait times with Tegria

Improving Patient Access and Experiences

Lee Health, a large nonprofit health system in Florida, faced challenges with patient access, including long scheduling wait times and an inconsistent patient experience. To address this, they engaged Tegria for a patient access center assessment to identify strategic improvements and streamline their scheduling processes.

Tegria implemented a comprehensive analysis using data collection from Epic, patient interviews, and staff surveys. This data-driven approach identified key opportunities in template redesign and training. The solution provided a strategic roadmap that unlocked 2,495 physician appointments and over $449,000 in potential revenue for Lee Health, significantly improving patient access and operational efficiency.

Lee Health

Rich Cameron

Manager for Corporate Systems