Case Study: a Midwest academic health system achieves faster charge capture and higher revenue with Tegria's EpicCare Ambulatory sprint program

EpicCare Ambulatory Specialty Sprints Increase User Satisfaction, Secure Revenue

A large midwest academic health system was struggling with a backlog of EpicCare Ambulatory enhancement requests. The customer also sought to increase user engagement and implement more efficient best practices, a challenge compounded by the fact that they shared their Epic instance with a partner network. They engaged Tegria to help them create and launch a specialty sprint program.

Tegria implemented a tailored sprint program, dedicating six to fourteen weeks per specialty. Their solution involved extensive stakeholder communication, listening sessions, and job shadowing to identify key pain points. The Tegria team then designed and implemented workflow enhancements focused on improving user experience and performance. The results were significant, including a reduction of denials by 3.4%, a shortening of charge lag by more than two days, and an estimated monthly revenue increase of nearly $20,000.