Case Study: University of Rochester Medical Center achieves a smooth multisite remote Epic go-live with Tegria training support

Custom Training Plan Ensures Success of Multisite, Remote Epic Go-Live

The University of Rochester Medical Center (URMC) needed to ensure a successful remote go-live for its Epic system across 78 new locations. Their challenge was to design and lead effective training for over 1,400 providers and staff, helping them feel confident and supported during this significant transition. They engaged Tegria to provide expert training leadership and a custom training plan to meet this complex, multisite need.

Tegria implemented a comprehensive solution by providing an experienced training director who developed a customized plan for all departments. For areas like the OR, they trained over 200 Super Users for on-site support, while utilizing Zoom rooms and Epic F1 for remote assistance. This strategy from Tegria enabled a successful Epic transition, with a post-live survey showing over 80% of respondents rating the go-live support as good, very good, or excellent.

University of Rochester Medical Center