Case Study: a Tribal Nation modernizes public health services with Tectonic and Salesforce

Tribal Nation modernizes public health with Tectonic, serving 2,200+ health services employees

A tribal nation, the largest tribally-operated healthcare system in the US, faced significant challenges during the COVID-19 pandemic. Their existing EHR lacked SMS capabilities and secure online lab result viewing, while limited disease surveillance tools prevented real-time outbreak tracking. This lack of visibility and urgent need to contain the virus led them to seek a solution from Tectonic.

Tectonic implemented a solution using Salesforce Health Cloud integrated via MuleSoft with the existing Cerner EHR. They developed a rapid SMS and email notification system with Experience and Marketing Clouds, including a secure HIPAA-compliant portal for patients. The solution featured automated workflows for patient guidance, ArcGIS mapping for outbreak visualization, and intelligent patient routing. For Tectonic's customer, the results included a real-time COVID-19 dashboard for leadership, automated patient journeys for efficiency, a centralized data model for patient records, and a reusable API asset for future scalability to other diseases.