Case Study: Plumbing Industry achieves consistent pricing and faster service with Tectonic Salesforce implementation

Bringing Innovation and Efficiency to the Plumbing Industry using Salesforce

The Plumbing Industry, a key player in plumbing manufacturing, faced major challenges with inconsistent quoting, fragmented systems, and weak after-sales service across local and international operations. Before working with Tectonic, sales teams produced multiple versions of quotes with different prices, and the lack of a unified platform made it difficult to maintain consistency, support customers, and manage reporting.

Tectonic implemented Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Pardot, integrated with SAP/HANA, to create a single, secure system for quotes, customer service, and reporting. As a result, the Plumbing Industry gained consistent pricing, a 360-degree customer view, better automated sales reporting, and a single platform for customer interactions across the globe, improving efficiency and service quality.