Case Study: Walter Surface Technologies achieves 98% same-day ship and faster order-to-cash with Tecsys Elite™ Enterprise solutions

Walter Surface Technologies Achieves 98% Same-Day Ship with Elite™ Enterprise Solutions, Significantly Improves Order-To-Cash Cycle

Walter Surface Technologies, a global leader in surface treatment and metalworking solutions, faced a complex supply-chain challenge: managing procurement, manufacturing, warehousing and distribution across North and South America and Europe for over 7,000 products and 1,000 resellers. Multiple warehouses, languages, currencies and long outsourced-manufacturing lead times created visibility gaps and inefficiencies across the purchase-to-pay and order-to-cash cycles that prevented reliable same‑day shipping and tighter cash control.

Walter deployed Tecsys’ integrated Elite™ Enterprise suite (Distribution ERP, WMS, TMS and Analytics) to automate P2P, unify order and inventory data, and optimize warehouse and transportation execution. The result: a 98% same‑day fill rate, billing cycle shortened by 24 hours, backorders down ~90% to under 1% of sales, monthly cycle‑count variance reduced to zero, and warehouse labor productivity up about 15%—enabling faster invoicing, real‑time management visibility and the ability to scale with fewer resources.

Walter Surface Technologies

Marc Primeau

IT Manager