Case Study: Red Wing Shoes achieves flexible, efficient omnichannel fulfillment with Tecsys Omni™ OMS

Red Wing Shoes Fulfillment Transformation Takes Flight

Red Wing Shoe Company, a century-old global leader in work and lifestyle footwear with more than 525 stores and distribution in 110 countries, needed to modernize its multichannel commerce model across B2C, B2B and B2B2C channels. The company sought greater flexibility, visibility and accuracy across order fulfillment, returns and finance to deliver an omnichannel experience that matches the quality of its products and meets rising customer expectations.

Tecsys’ Omni™ OMS virtualized inventory across banners and channels and introduced intelligent order orchestration, real-time inventory visibility, dynamic order routing, consolidated fulfillment and streamlined returns and invoicing, plus an open REST API for integrations. The implementation delivered improved scalability, efficiency and cost savings through better routing and consolidation, faster returns processing, unified financial transactions, and a platform that enables future store-fulfillment and omnichannel growth.

Red Wing Shoes

Dennis Keane

Chief Information Officer