Case Study: Kurt S. Adler achieves streamlined, automated operations and reduced compliance chargebacks with Tecsys PointForce Enterprise

Kurt S. Adler - Customer Case Study

Kurt S. Adler is a long-established importer and designer of holiday ornaments with headquarters in New York, 13 showrooms and a large distribution center. Rapid growth and a generational management change exposed weaknesses in their legacy systems: manual paperwork and ad hoc internal processes slowed productivity, consumed senior management time, and created a need for role specialization, knowledge transfer and robust automation.

Kurt S. Adler implemented TECSYS PointForce (WMS, EDI and e‑commerce) along with new hardware, extensive user training and data conversion tools, plus industry-specific customizations for royalties, customer compliance, order prioritization and claims/chargeback control. The result was faster, more accurate operations and single-screen access to information, reduced compliance fines and chargebacks, freed senior management to focus on growth, and improved customer service — with the company now evaluating an upgrade to further enhance analytics and reporting.

Kurt S. Adler

Chris Riggi

Director of Information Systems