Case Study: Forever New achieves unified omnichannel retail and real-time inventory visibility with Tecsys (and OneView Commerce)

How Forever New redefined customer experience and operational agility with Tecsys and OneView commerce

Forever New, a global fashion retailer with 400+ stores, faced mounting pressure to deliver a seamless, personalized experience across in‑store, e‑commerce and mobile channels. Legacy systems and siloed inventory visibility were hindering real‑time order routing, fulfillment flexibility and the consistent customer experience shoppers now expect.

Partnering with Tecsys and OneView, Forever New implemented a unified commerce solution—Tecsys’ OMS integrated with OneView’s omnichannel fulfillment platform—built on a cloud‑native, microservices architecture. The result: real‑time inventory visibility, intelligent order routing and faster, more accurate store and warehouse fulfillment, leading to better inventory utilization, fewer cancellations and markdowns, increased full‑price sales, improved customer satisfaction and scalable performance during peak seasons.

Forever New

Naresh Teckchandani

GM of Information Technology