Case Study: Capacity LLC achieves frictionless peak-volume fulfillment (100,000 orders/day) with Tecsys WMS

How Capacity uses metrics to achieve operational excellence.

Capacity LLC is a third‑party logistics provider founded in 1999 that offers warehousing, omnichannel fulfillment and value‑added services for e-commerce brands (notably in beauty, health & specialty retail). Its core challenge is reliably scaling operations — people, processes and technology — to meet extreme, unpredictable spikes in order volumes while maintaining SLAs, inventory accuracy and customer experience.

Capacity’s solution is an engineered service model that blends people and technology: a proprietary OMS, Tecsys WMS integrations, custom pick‑/put‑to‑light systems and rigorous labor training and retention practices, plus sustainability initiatives. The result is frictionless peak performance — including days of 100,000 orders fulfilled across brands — measurable KPI improvements, fewer client issues and strong repeat business from satisfied brand partners.

Capacity LLC

Thomas Campbell

Chief Strategy Officer