Case Study: Global Luxury Cosmetics and Beauty Brand Retailer achieves fast, scalable e‑commerce fulfillment with Tecsys Omni™ WMS

From Pallets to Parcels for a Global Luxury Cosmetics and Beauty Brand Retailer

A global luxury cosmetics and beauty brand that sells through its own shops, department stores and growing direct‑to‑consumer channels faced fulfillment bottlenecks as online sales increased. Its homegrown WMS—built for wholesale—couldn’t pick and pack high volumes of small e‑commerce items efficiently (operating in a 5,000 sq. ft. London site handling 1,000+ orders and 5,000+ lines/day), causing slow fulfillment, higher costs and margin pressure.

The retailer implemented a warehouse‑in‑a‑warehouse using Tecsys Omni™ WMS—deployed in 28 working days with minimal training—enabling cluster and batch picking, pre‑built integrations and rapid scaling. The solution cut ERP‑driven manual workflows by over 90%, improved order accuracy and productivity, reduced operating costs and delivered faster, more cost‑effective e‑commerce fulfillment.