Case Study: Browns Shoes achieves 99.5% order accuracy and 13% faster fulfillment with Tecsys Omni™ OMS

Browns Shoes Leading the Way with Order Consolidation

Browns Shoes, a leading independent footwear retailer with over 65 stores and a large e‑commerce presence, needed a way to offer fast, accurate fulfillment without carrying full inventories at every location. With a vast product assortment and rising omni‑channel expectations, the company required real‑time inventory visibility and the ability to leverage stock from any location to meet customer demand quickly.

Browns implemented Tecsys’ Omni™ OMS (integrated via OSF Commerce) to enable hub‑and‑spoke operations, advanced order consolidation and optimized order routing across six retail systems. The result: real‑time store-level inventory, an order‑to‑fulfillment cycle as low as 15 minutes, 99.5% order accuracy, a 13% reduction in time‑to‑ship, lower shipping costs and a stronger, more consistent customer experience.

Browns Shoes

Richard Sejean

Director of E-commerce