Case Study: Bickle Main Industrial Supply Inc. achieves smarter inventory control and lower operating costs with Tecsys Streamline

Bickle Main Industrial Supply Inc. - Customer Case Study

Bickle Main Industrial Supply Inc., a family-owned industrial distributor founded in 1919 and recently celebrating 100 years, operates across five customer touchpoints (walk-ins, phone, email, website and e-catalogues) and manages an extensive inventory approaching 80,000 SKUs. Their primary challenge was modernizing for online sales while reliably communicating vendor performance, ETAs and advanced shipping notices to suppliers and customers — all without unduly increasing staff.

They implemented Tecsys Streamline in 2012–13 and later added Tecsys WMS, which delivered stronger inventory control, clearer vendor-performance metrics, improved ETA/ASN communications and actionable order insights. The solution streamlined operations (reducing the need to hire additional staff), boosted customer confidence — enabling them to win and support a large, demanding client — and positioned the company for continued e-commerce growth through ongoing training and a strategic partnership with Tecsys.

Bickle Main Industrial Supply Inc.

Rick Tisi

General Manager