Case Study: Leading Medical Service Provider achieves rapid enrollment decisions (2‑minute expert responses) with Teckro

How real-time collaboration between sites and study experts improves enrollment

Leading Medical Service Provider, running trials in critical care and emergency settings, struggled with an outdated call-center model that left sites waiting hours or days for urgent medical eligibility answers and gave the sponsor no visibility into communications. To address slow triage and inconsistent guidance, they turned to Teckro (Teckro for Urgent Medical Eligibility Enrollment Queries) to provide real-time, point-of-care collaboration between sites and study experts.

Teckro deployed a secure mobile app connecting site staff to configured expert groups so queries get immediate, consistent answers, remain visible to the team, and can be exported into study files. The vendor’s solution eliminated the call center, reduced initial expert response time to as little as 2 minutes, and delivered measurable time- and cost-savings while improving enrollment decision quality and transparency.