Case Study: Dawatech unifies multi-country pharmacy operations with Odoo 16 by TechUltra Solutions Pvt. Ltd.

Dawatech unifies pharmacy operations across 3 countries with TechUltra Solutions Pvt. Ltd.

Dawatech, a regional pharmacy and healthcare retailer operating across Saudi Arabia, Jordan, and Egypt, faced significant challenges in unifying its multi-country operations. Their store control, multi-country compliance, supply chain, omnichannel sales, and finance were all managed inconsistently across different branches and systems. To overcome these siloed operations and achieve standardization, Dawatech partnered with TechUltra Solutions to implement a new ERP platform.

TechUltra Solutions delivered a comprehensive solution by implementing Odoo 16 with a pharmacy-first core. The solution included governed Point of Sale for checkout consistency, regional compliance packs for each country to handle specific e-invoicing and insurance rules, and integrations for digital channels and corporate SAP. This provided Dawatech with a single system of record, enabling enforced policy-driven operations, streamlined regional expansion, and full operational visibility across all stores and sales channels.

Dawatech