Case Study: a multi-site behavioral health provider reduces scheduling complexity with TechTorch

Multi-site Behavioral Health Provider cuts scheduling time and reassigns dozens of sessions with Techtorch

Techtorch partnered with a multi-site behavioral health provider whose scheduling process was a major operational bottleneck. The client relied on manual efforts and spreadsheets to coordinate therapists, patients, and authorizations, which was complicated by legacy EHR/EMR systems that were difficult to integrate. This led to administrative overhead, frequent schedule gaps, and underutilized clinician time.

The solution was Techtorch's AI-powered Scheduling Agent, which automated scheduling and integrated deeply with the legacy systems. The platform streamlined approvals, automatically reassigned sessions during callouts, and optimized schedules to fill gaps. As a result, Techtorch significantly reduced scheduling time, increased care team utilization, and recovered lost revenue by turning previously lost capacity into billable time.