Case Study: a European healthcare services company achieves scalable automated billing with TechTorch

European Healthcare Services Company speeds invoice preparation by 50% with Techtorch

A European healthcare services company needed to support a growing customer base with complex consumption-based billing, but its disparate CRM, ERP, and billing systems were not integrated. This disconnect led to time-consuming manual processes, reporting delays, and significant data inaccuracies. The vendor, Techtorch, was engaged to address these scalability and operational challenges.

Techtorch implemented an integrated solution using Salesforce, NetSuite, and Zone&Co, connected by Celigo for real-time data synchronization. This streamlined the quote-to-cash process with workflow automation. The results included a 50% faster invoice preparation time, a 25% improvement in revenue accuracy, and the ability to support a tripling of the customer base without adding new staff.