Case Study: Boise State University achieves 6× adoption, $350K annual savings, and improved student outcomes with TechSmith Relay

How Boise State University’s move from a hardware- to softwarebased lecture capture video platform improved usage, ROI, and student outcomes

Boise State University faced an unsustainable, fragmented lecture-capture environment made up of aging hardware, 15 on-site servers, multiple redundant platforms, and heavy daily IT support—while faculty and students used video sparingly due to rigid, hard-to-control recording workflows. The university needed a scalable, user-friendly solution that would reduce technical overhead and encourage better instructional practices.

Boise State consolidated to a software-based, cloud-hosted platform (TechSmith Relay) after pilot testing, deploying recorders campus-wide and integrating with existing tools and the LMS. The change saved about 60 staff hours per week and over $350,000 annually, drove a sixfold increase in adoption (now ~600 users and 136 classrooms), cut cost-per-user by >99%, produced 4,500+ videos, and improved student engagement and faculty ability to create shorter, more effective recordings.

Boise State University

Jack Vant

Instructional Technologist, Office of Information Technology