Case Study: Comdata reduces AHT and device returns with TechSee

Leading Payment Processor Comdata Slashes AHT by 20%

Comdata, a leading U.S. payment solutions provider, needed to drastically reduce the average handle time for resolving point of sale malfunctions at truck stops. Their challenge was to provide faster, more effective real-time service to avoid unacceptable delays for their clients. To meet this goal, they partnered with TechSee to enhance their customer support.

TechSee implemented its live visual assistance solution, which uses augmented reality to let support agents see the merchant's environment through a smartphone camera. This enabled Comdata's agents to troubleshoot issues quickly and accurately. The results were significant, including a 20% reduction in average handle time, a 10% decrease in device returns, and a 20% increase in customer satisfaction scores.

Comdata

Pat O’Donnell

SVP & General Manager