Case Study: Cochlear achieves 5-star customer satisfaction with TechSee

Cochlear cuts complex call AHT by 50% with TechSee

Cochlear, the world's largest manufacturer of implantable hearing solutions, faced challenges in providing remote support for the complex components and settings of its devices. To offer unparalleled virtual assistance and improve the recipient experience, Cochlear partnered with TechSee to implement its visual remote support service.

Using TechSee's technology, support agents can now see through the recipient's camera and provide visual guidance using augmented reality. This solution from TechSee resulted in significant cost savings from accurately identified parts, reduced complex call handling time by 50%, and achieved a consistent 5-star customer satisfaction rating.

Cochlear