Case Study: a large multi-location ophthalmologist improves patient communications and reduces missed calls with TechOps Partners and Vonage Business Cloud

Large Multi-location Ophthalmologist reduces missed calls with Techops partners

a large multi-location ophthalmologist was missing hundreds of patient calls per day and had ineffective call routing. Their patients desired modern communication channels like text, but the practice had no visibility into call metrics and used labor-intensive processes for appointments and billing. They retained Techops Partners to analyze their workflows and implement a plan to improve communications.

Techops Partners implemented the Vonage Business Cloud VoIP solution, which optimized call routing and IVR. They used Vonage's analytics to improve phone staffing and implemented SMS for appointment confirmations and an online portal for bill pay. The solution provided significant savings on telecom bills, improved staff efficiency and patient experience, and led to an increase in scheduled appointments for the customer.