Case Study: Plaza Toyota achieves 24/7 mobile service bookings and improved workshop loading with Technosoft otoleap

Transforming Customer Experience through Mobile Technology

Plaza Toyota (PT. Plaza Auto Prima), a major Toyota dealer group with seven dealerships across three cities, faced labor-intensive, phone-based service booking limited to office hours and a high share of unscheduled walk-ins that made workshop loading unpredictable. To modernize customer engagement and improve service retention, Plaza Toyota partnered with Technosoft and adopted Technosoft’s otoleap mobile app (alongside its existing Yana DMS) to enable mobile bookings and omni-channel outreach.

Technosoft implemented the otoleap customer app and dealer portal to provide 24/7 service bookings, automated reminders, dealer chat, targeted promotions, paperless surveys and loyalty features. As a result, Plaza Toyota saw an increase in bookings versus unscheduled walk-ins, reduced cancellations and no‑shows, better service workshop loading (including more off‑peak bookings), instant CSI via mobile surveys, and improved customer retention — delivering measurable uplift in service revenues enabled by Technosoft.

Plaza Toyota

Santoso

IT manager