Case Study: ISUZU Truck Service Factory Lao Co., Ltd. achieves streamlined operations and data-driven after-sales growth with Technosoft's Yana Automotive Solution

ISUZU Truck Service Factory Lao Co., Ltd. - Customer Case Study

ISUZU Truck Service Factory Lao Co., Ltd., a dealership and after-sales arm of Isuzu Motors, was relying on Microsoft Excel for sales and inventory and struggled with data discrepancies, inaccessible service history, no smart pricing or discounting, and time-consuming manual operations. They engaged Technosoft for a complete automotive solution and selected Yana Automotive Solution (Yana DMS) to address data integrity, service-history consolidation, pricing management, and operational inefficiencies.

Technosoft implemented Yana Automotive Solution using its 5As approach (Analytical, Actionable, Accessible, Adaptable, Automatable), automating work orders, enabling multi-currency accounting, real-time inventory and service-history tracking, and analytics (CSI, SLA, KPI) for proactive customer care. As a result, ISUZU Truck Service Factory Lao Co., Ltd. achieved trackable, measurable customer journeys, eliminated double-entry errors, increased sales velocity, improved inventory accuracy, and gained VIP pricing and customer-insight capabilities that boosted customer satisfaction and lifetime value.

ISUZU Truck Service Factory Lao Co., Ltd.

Xayyhalath Khanthanong

Workshop Manager