Case Study: Plaza Toyota achieves streamlined operations and higher customer satisfaction with Technosoft Yana DMS

Achieving Higher Productivity and Transforming Customer Experience

Plaza Toyota, a major authorized Toyota dealer in Indonesia operating seven dealerships, struggled with multiple separate systems for sales, service, parts and accounting that caused wasted time synchronizing data, manual CRM processes, long login and slow response times, and limited reporting. To address these challenges, Plaza Toyota chose Technosoft’s next‑generation Dealer Management System (Technosoft Yana DMS / Technosoft Automotive Retail Solutions).

Technosoft implemented Yana DMS—integrating sales, service, parts, accounting, marketing/SFA and multi‑channel customer engagement on a Microsoft Dynamics CRM platform—delivering a unified 360° view of customers and vehicles and real‑time reporting. The result from Technosoft’s solution was faster, more user‑friendly operations with increased workshop productivity, reduced repair times, improved service bay utilization, lower parts inventory, higher service retention and an improved Customer Satisfaction Index.

Plaza Toyota

Singgih

Finance Director