Case Study: Waipa District Council achieves superior customer service with TechnologyOne OneCouncil ERP Solution

Waipa District Council - Customer Case Study

Waipa District Council was seeking a modern, flexible enterprise system that was optimized for local government. Their challenge was to find software that could adapt to their unique business processes and support superior customer service for ratepayers, rather than forcing them to conform to a rigid, unwieldy system. They selected the OneCouncil ERP solution from TechnologyOne, which included Property & Rating, Financials, and Supply Chain products.

The implementation of TechnologyOne's integrated solution provided Waipa with a centralized system that had a consistent user interface, which drastically reduced staff training time. A key result was the ability for field staff to update the CRM and service requests in real time, leading to more efficient processes and a better, more informed customer experience. TechnologyOne's software allowed the council to focus its resources on its core business and delivering exceptional service.

Waipa District Council

Mark Hogan

Manager Information Services