Case Study: Shellharbour City Council improves budgeting, resourcing and electronic service delivery with TechnologyOne AMS

Shellharbour City Council - Customer Case Study

Shellharbour City Council was struggling to manage its TechnologyOne OneCouncil software after the implementation of its Property & Rating module, which left its team stretched thin. Key staff were pulled onto a major building project, creating resource and knowledge gaps that made it difficult to maintain day-to-day operations and meet internal service levels.

To address this, the council implemented TechnologyOne's AMS program for post-implementation support. This provided them with expert vendor resources to backfill positions, resolve issues, and optimize their business processes. The results included a successful transition to a fully electronic timesheet system, a clear long-term roadmap for their software, and a well-trained workforce, allowing them to refocus on serving their community.

Shellharbour City Council

Adele Taylor

Manager Business Information Solutions