Case Study: Shellharbour City Council achieves mobile, self-service service delivery with TechnologyOne SaaS

Shellharbour City Council - Customer Case Study

Shellharbour City Council faced a challenge with multiple disconnected systems that created data silos and inefficient service delivery, stretching their limited technology resources. To address this, the council partnered with vendor TechnologyOne to implement its preconfigured OneCouncil solution, with the goal of consolidating its business applications.

By adopting TechnologyOne's Ci Anywhere SaaS platform and its integrated HR & Payroll software, the council achieved a secure and connected system. TechnologyOne's solution enabled a mobile workforce, improved visibility of asset lifecycle costs, streamlined the adoption of Single Touch Payroll, and allowed for more efficient digital customer self-services, leading to better-informed decisions and reduced manual processes.

Shellharbour City Council

Adele Taylor

Manager Business Information Solutions