Case Study: Moreton Bay Regional Council reduces content duplication with TechnologyOne DxP Local Government

Moreton Bay Regional Council - Customer Case Study

Moreton Bay Regional Council faced the challenge of an outdated and inefficient digital system, where updating information required duplicating efforts across two separate platforms. This process was prone to error and created a disparity between their public website and internal knowledge base, leading to navigation issues for residents and inefficiencies for their customer service team. Their goal was to find a modern solution to support their strong digital vision for the community.

The council partnered with TechnologyOne to implement its DXP Local Government solution, starting with the Knowledge Base and Customer Service modules. This provided a unified, single source of truth that was easy for staff to use and navigate. The solution from TechnologyOne immediately reduced duplication of efforts, streamlined knowledge sharing, and is expected to deliver significant further benefits like improved content ownership as the rollout continues into its second stage.

Moreton Bay Regional Council

Loretta Libke

Manager Technology Services