Case Study: MidCoast Water improves customer service and asset visibility with TechnologyOne OneWater

MidCoast Water - Customer Case Study

MidCoast Water, a utility provider in New South Wales, faced challenges with its disparate and unsupported legacy systems, which lacked integration and made it difficult to capture information for informed decision-making. This hindered operations across its large asset portfolio and complex network. To achieve greater efficiency and meet rigorous reporting requirements, MidCoast Water partnered with vendor TechnologyOne to implement its OneWater enterprise solution.

TechnologyOne's solution was rolled out in phases, starting with Financials, Supply Chain Management, and Human Resources and Payroll to improve back-office processes. Subsequent phases enhanced asset and work management, customer requests, and development applications. The implementation streamlined operations, improved compliance with procurement plans, and transformed customer service by replacing manual processes with automation. TechnologyOne's system provided a single source of truth, enabling MidCoast Water to move from reactive to proactive management and future-proof its business.

MidCoast Water

Daniel Edge

Group Manager of Engineering, Assets and Science