Case Study: Mid-Western Regional Council improves efficiency and frees up resources with TechnologyOne AMS

Mid-Western Regional Council - Customer Case Study

Mid-Western Regional Council, a local government body in New South Wales, struggled with limited staff and a lack of specialist IT skills to manage and optimize their TechnologyOne OneCouncil enterprise software after a significant amalgamation. This challenge stretched their resources and hindered their ability to support day-to-day operations and software updates effectively.

By engaging TechnologyOne's Application Managed Services (AMS), the Council gained access to a dedicated team of specialists. This solution from TechnologyOne freed up internal resources, resolved issues quickly, and allowed staff to refocus on core business operations and strategic goals like improving customer e-services. The Council achieved optimized software performance, increased productivity, and gained the necessary skill sets to proactively work towards business transformation.

Mid-Western Regional Council

Matthew Willcocks

Manager Information and Communications Technology