Case Study: Clarence Valley Council improves asset management efficiency with TechnologyOne Asset Operations & Maintenance

Clarence Valley Council - Customer Case Study

Clarence Valley Council, a local government body in New South Wales, faced a challenge managing its $2 billion in infrastructure assets across diverse and vast terrain. Disparate systems and manual, paper-based processes resulted in a lack of visibility, accountability, and efficiency, leading to delays and errors. The council partnered with vendor TechnologyOne to address these issues.

TechnologyOne implemented its Enterprise Asset Management solution, specifically the Asset Operations & Maintenance and Field App products. This provided an integrated system and a single source of truth, enabling field staff to work online or offline. The results included a dramatic increase in productivity, with one crew completing a year's worth of bridge projects in six months. The council also recorded approximately 500 defect reports from residents in the first month, a significant increase that improved community engagement.

Clarence Valley Council

Kate Maginnity

Finance and Systems Manager