Case Study: City of South Perth improves resident self-service with TechnologyOne DxP Local Government

City of South Perth - Customer Case Study

The City of South Perth, a dynamic local government, faced the challenge of meeting rising digital expectations from its residents. They struggled with disconnected systems, manual enquiry processes, and an inability to provide self-service tools, which increased pressure on staff and frustrated the community. To address this, they partnered with vendor TechnologyOne to implement the DxP Local Government platform, seeking a more seamless and integrated digital experience.

TechnologyOne's DxP LG solution provided a centralized, customer-focused platform that integrated with the City's existing OneCouncil system. The results were significant, including 97% of emails being logged automatically and over 87,000 guest users accessing the platform. This led to a major increase in resident satisfaction, provided complete operational visibility for staff, and captured real-time feedback for every interaction, ultimately easing the administrative burden.

City of South Perth

Garry Adams

Director Corporate Services