Case Study: City of Canning improves digital self-service with TechnologyOne DXP LG

City of Canning - Customer Case Study

The City of Canning faced a challenge in managing disparate content and information across its separate systems, which led to a disconnected digital experience for its community and operational inefficiencies. To overcome this, the customer partnered with vendor TechnologyOne to enhance its online services and streamline the customer journey using the DXP LG platform.

TechnologyOne implemented its DXP LG solution, which provided a unified, AI-powered knowledge base fully integrated with the City's existing TechnologyOne OneCouncil system. This created a single source of truth, enabling 24/7 self-service for residents and empowering staff with efficient tools. The results included an enhanced community experience, improved staff efficiencies through automation, and increased adoption of digital services.

City of Canning

Neil Allen

Digital Solutions Architect