Case Study: Bass Coast Shire Council improves service and efficiency with TechnologyOne OneCouncil

Bass Coast Shire Council - Customer Case Study

Bass Coast Shire Council, one of Victoria's fastest-growing rural municipalities, faced challenges with its legacy, disparate systems. The council's inefficient, manual paper-based processes were inconvenient for residents and costly to operate, creating a growing demand for modern, anytime digital engagement. To address this, the council partnered with TechnologyOne.

TechnologyOne implemented its OneCouncil SaaS ERP solution, creating a single source of truth by integrating property and rating, asset management, HR and payroll, and finance. This eliminated manual processes, provided a seamless customer portal, and enabled mobile work. The results included significant time efficiencies, with a field app replacing manual timesheets for 70 staff and providing complete visibility of service requests from submission to completion. TechnologyOne's solution modernized operations, allowing staff to focus on value-added work and transforming the council into a 24/7 service.

Bass Coast Shire Council

Wayne Mack

General Manager – Business Transformation